Privacy declaration
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We would like to point out that we will collect and use the personal data you provide to us because this is necessary to conclude and execute any agreement with you. You are not obliged to provide us with your personal data. However, if you do not provide us with any or insufficient personal data, we may not be able to carry out the work. The aim of the General Data Protection Regulation is to protect personal data. The safeguarding of personal data and its security is laid down in this regulation. As a result, we would like to inform you of how we as Lisa Oosterling Coaching do this.
Personal data
Information by which a natural person can be identified all falls under the concept of personal data. This information must be able to lead to the identification of a natural person. The General Data Protection Regulation divides the concept of personal data into two groups. The group of special personal data is not processed at Lisa Oosterling Coaching and will never be asked for this. You will be asked for 'normal' personal data. These 'normal' personal data include; name, address, zip code, city, e-mail address, telephone number. In addition to this information, we may also need photos of you, your weight, height and date of birth.
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Purpose of data collection
Your data is collected for a number of purposes. If you have contacted us, you may need an email or a conversation as a result of this contact, then your data will be stored. If you are a customer, collecting this information is required to complete the order. Data is only collected on the basis of lawfulness or consent from you.
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Providing our services to third parties
As part of our commitment to intellectual property law, we emphasize that unauthorized copying, distribution, sharing or otherwise
disseminating of the guides we make available through Lisa Oosterling Coaching is strictly prohibited. These materials are intended solely for the personal use of the customer who made the purchase and may not be provided to third parties or made public in any other way without prior written permission from Lisa Oosterling coaching. Violation of these terms may result in legal action and claims for damages, pursuant to applicable copyright and intellectual property laws. We therefore expressly request our customers to show respect for the efforts of authors and publishers by following these rules and contributing to the protection of creative work.
To protect the valuable content and copyrights of our guides, we apply Digital Rights Management (DRM). This helps us ensure that our works are only used by their rightful owners. We appreciate your understanding and support
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Money back guarantee policy
At Lisa Oosterling Coaching we strive to deliver exceptional value and quality in our online coaching services. However, we understand that there may be circumstances where our services may not meet your expectations. To emphasize our commitment to customer satisfaction, we offer a money-back guarantee under the following conditions:
Eligibility: You are eligible for our money back guarantee if you demonstrate that you have attended all agreed coaching sessions and actively participated in the exercises and activities as prescribed by your coach, but have nevertheless not made demonstrable progress in the towards your pre-set goals.
Evaluation period: During the coaching period you can claim the money-back guarantee by submitting a written request. This request should include a thorough explanation of why the services provided did not meet your expectations, including specific examples of how the coaching did not contribute to achieving your goals.
Review Process: Upon receipt of your request, we will conduct a thorough evaluation of your participation and the coaching services provided. This process may include, but is not limited to, reviewing session notes, progress reports, and any other relevant documentation.
Outcome: If our evaluation shows that the money-back guarantee conditions have been met, we will refund your coaching costs. Please note that any refunds will be issued to the original payment method and may take up to 30 days for the transaction to be processed.
We reserve the right to reject applications that do not meet these criteria or are submitted outside the stated deadline. Our money-back guarantee is intended to provide a safety net for clients who are fully committed to the coaching process but do not achieve the desired results, and not as a means to receive free services. For questions or more information about our money back guarantee, please contact one of us personally.
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Retention period of personal data
Your personal data will be kept. Two retention periods are used for (potential) customers, one or seven years. If you have received a quote from us or information from us and you have subsequently not become a customer of ours, a retention period of one year will apply. This means that your data will be deleted at the end of the next financial year.
If you have become a customer of ours or we have become a customer of yours, we will retain the personal data for a period of seven years. Your data will then be deleted at the end of the eighth financial year in which the agreement is completed.
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Your rights
You have the right to ask us to view your own personal data. If there is reason to do so, you can also request us to supplement your personal data, to change inaccuracies or to transfer your data to another party. In addition, you have the right to request the deletion of your personal data or to limit the use of your personal data. You can also object to the collection and use of your data or file a complaint with the Dutch Data Protection Authority.
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Our duties
Lisa Oosterling coaching processes personal data on the basis of a legitimate interest, namely a commercial interest. Your data will never be sold to third parties. The data that is mandatory to provide is the minimum data required for offering the services or products. For example, your email address is needed to share Lisa Oosterling coaching with parties other than those mentioned above. Your permission will first be requested or, if there is a legitimate interest, no permission will be requested.
Lisa Oosterling coaching reserves the right to disclose the data when this is required by law or when Lisa Oosterling coaching deems this justified to comply with a legal request/process or to protect the rights, property or safety of Lisa Oosterling coaching. We always try to respect your right to privacy as much as possible.
To exercise your rights, please contact:
Lisa Oosterling coaching
Jan Slauerhoffstraat 25
4207RS Gorinchem
Phone number +316 16 05 66 56
Lisaoosterlingfit@hotmail.com
You can also contact us with any questions or for more information about the collection and use of your personal data.